Store Policy
CUSTOMER CARE
At M’simbi, we value every customer and are committed to making your shopping experience smooth and enjoyable. If you have questions, concerns, or feedback, our team is always ready to help.
You can reach us via WhatsApp, email, or phone, and we’ll do our best to respond within 24 hours.
We believe in building trust through clear communication, so shop with confidence knowing that we are here for you every step of the way.
PRIVACY & SAFETY
Your privacy is very important to us. All personal information shared with M’simbi is kept secure and used only to process your orders, verify payments, and improve your shopping experience.
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We use secure payment gateways (Airtel Money, MTN MoMo, bank transfers) to ensure your transactions are protected.
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Your details will never be shared with third parties for marketing without your consent.
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Any updates regarding your orders will be communicated directly via the contact information you provide.
Shopping with M’simbi means shopping safely and with peace of mind.
WHOLESALE INQUIRIES
Interested in stocking M’simbi products in your store? We’d love to partner with you! We offer competitive wholesale rates and support retailers who share our vision of celebrating childhood with color, creativity, and cultural pride.
To inquire about wholesale pricing, bulk orders, or partnership opportunities, please contact us directly via email or WhatsApp.
Let’s work together to bring M’simbi products to more children across Zambia and beyond.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments