Question 1

How long will my order take to arrive?

Accepted Answer

Orders within Zambia usually take 3–5 business days. International shipping is currently handled case by case — please contact us on +260 955 805 626 for details.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! Orders of K1,000 and above enjoy free delivery anywhere in Zambia. For orders below K1,000, delivery fees are K80 within Lusaka and K130 outside Lusaka.

Question 3

Can I track my order?

Accepted Answer

Absolutely! Once your order is dispatched, you’ll receive an email from M’simbi with your tracking number.

Question 4

What should I do if my delivery is delayed?

Accepted Answer

While we do our best to ensure timely delivery, unexpected delays may occur due to courier schedules or customs. If your order is delayed, contact our Customer Service on +260 955 805 626.

Question 5

Can I pick up my order from a store?

Accepted Answer

Yes! Store pickup is available at:

M’simbi Lewanika Store

M’simbi Headquarters, 2nd Street, Ibex Hill, Lusaka
Please select “Store Pickup” at checkout and we will notify you when your order is ready.

FAQ